OUR FAQ's


What is my Account Number?

This will be shown on your last invoice, statement or branch transaction. Please refer to your branch if you are not sure which is your main Account Number or you can try using your email address we sent your invite to.


Why is my Account Number not recognised?

Make sure you are using your main Jewson Account Number to register. If you have multiple accounts you wish to link, please contact marketing@jewson.co.uk and proceed to register for the promotion using your main account. Please refer to your branch if you are unsure which is your main Account Number. Your Account number is 4 characters & 3 digits


Why is my postcode is not recognised?

Make sure you are using the postcode registered on your Jewson Account. This is normally your company's registered postcode.


I am locked out of my account

If you login with the wrong details more than 3 times the site locks the account for security. The account is unlocked after 15 minutes automatically.


I have forgotten my password

Click HERE to reset it.


How long is the campaign running?

The campaign is running from November 15th until November 30th.


I don't have an online account set up to spend online at Jewson.co.uk – how can I do this?

Register for an online account here: https://www.jewson.co.uk/registration .

You will need an email address and phone number to register and be required to input your account number.

If you need assistance linking this account to your main account please call 02476 608 214.


How do I change my details

Your postal address must be your registered company address used on your Jewson Account. If your registered address has changed please click here to update your details. Changes must be made before 30th November. Please note, this change will just apply for this promotion and not across your account. Should you need to change your address on all communications for your Jewson Account please inform your branch.


How much do I need to spend / How many bottles of wine will I get?

SPEND IN BRANCH

Spend £300* ex VAT for 3 bottles or £30 Love2shop vouchers

Spend £600* ex VAT for 6 bottles or £60 Love2shop vouchers

A maximum 6 bottles or £60 Love2shop vouchers rewarded from in branch purchases

SPEND AT JEWSON.CO.UK

Spend £300* ex VAT for 6 bottles or £60 Love2shop vouchers

A maximum 6 bottles or £60 Love2shop vouchers rewarded from online purchases

SPEND ONLINE & IN BRANCH to receive a maximum of 12 bottles of wine or £120 Love2Shop vouchers.

Spend £300* ex VAT in branch & £300* online for 9 bottles of wine or £90 Love2Shop vouchers

Spend £600* ex VAT in branch & £300* online for 12 bottles of wine or £120 Love2Shop vouchers

*Qualifying transactions are spends of £100+ collected from branch.
Please note: This will be a mix of red and white wine. In the event that stocks of the advertised bottles run out, an alternative award of the same colour and value will be provided.


When will my wine/Love 2 Shop eCode arrive?

Your wine will arrive by 23rd December


Is there an alternative to wine?

- We are able to offer you a Love to Shop gift card instead which can be chosen on registration. If you wish to change your reward after registration please email info@jewsonrewards.co.uk before 25th November.


STILL NEED HELP?

Please select one of the options below so we can respond to your query as quickly as possible.

Alternatively please call 01509 410730.

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