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Frequently Asked Questions

Take a read through our FAQ's to find the answers to any questions you may have.

What is my Account Number?

This will be shown on your last invoice, statement or branch transaction. Please refer to your branch if you are not sure which is your main Account Number.
Why is my Account Number not recognised?

Make sure you are using your main Jewson Account Number to register. If you have multiple accounts you wish to link, please contact starkmarketing@starkbuild.co.uk and proceed to register for the promotion using your main account. Please refer to your branch if you are unsure which is your main Account Number. Your Account number contains 7 characters. Unfortunately, rebate, national and civils customers are not eligible for this promotion.

Why is my postcode not recognised?

Make sure you are using the postcode registered on your Jewson Account. This is normally your company's registered postcode. Please contact your local Jewson branch if you are unsure which post code is registered on your account.
I am locked out of my account

If you login with the wrong details more than 3 times the site locks the account for security. The account is unlocked after 15 minutes automatically.
I am having trouble verifying my account

Check your Account number is correct.

Your Account number is 7 characters. Unfortunately, rebate, national and civils customers are not eligible for this promotion.
If you have multiple account numbers, please make sure you are using your main Jewson Account Number to register. Please refer to your branch if you are unsure which is your main Account Number.

Use your postcode registered on your Jewson Account.

Make sure you are using the postcode registered on your Jewson Account. This is normally your company's registered postcode
I have forgotten my password

Click HERE to reset it.
How long does the Jewson Trade Cup promotion run for?

The Jewson Trade Cup runs from 8 June 2026 and finishes on 19 July 2026. All play codes must be played within 1 week after which time they expire.

*All rewards must be claimed by 27 July 2026!
Is there a limit to how many times I can purchase and play?

Yes, customers are limited to two qualifying transaction a day.

A maximum of 6 play codes are available for issue each day.

How long do my play codes last for?

Play codes expire inline with the table below:


Week (commencing from 8th June 2026)

Play codes received

Play codes expiry date (11.59pm)

Week 1

9 – 15th June

19th June

Week 2

16 – 22nd June

26th June

Week 3

23 – 29th June

3rd July

Week 4

30 June – 6th July

10th July

Week 5

7 July – 13th July

17th July

Week 6

14 – 20th July

24th July

Is there a timeframe on when I need to register?

Please register by 6pm on the day you make the qualifying sales transaction to ensure that you get your first set of game plays, otherwise you will need to email proof of purchase.

I have spent £100 but I have no playcodes yet

We process and upload sales data every day (Monday to Friday).

New play codes will be issued around midday the next working day after qualifying- please allow at least 24 to 48 hours.

Once the time period above has passed, if you are still missing play codes please email: info@jewsonrewards.co.uk with proof of purchase and we will investigate this for you further.

What prizes are available to win?

Instant rewards as part of the Trade Cup game include:

  • £2 wallet wins – x 11,813 available
  • £10 Totally Gifts eVoucher – x 4,219 available
  • £15 Totally Gifts eVoucher – x 337 available
  • £25 Totally Gifts eVoucher – x 168 available
  • £50 Totally Gifts eVoucher – x 168 available
  • £100 Totally Gifts eVoucher – x 60 available

Additionally, we have 3 different prize draws happening weekly which include

Entry into the prize draws are automatic. Customers will receive 1 entry per play code issued for that weeks prize draw.

  • X2 Football tickets to see your team play – x6 total (one available each week)
  • One night boutique hotel escape for two – x6 total (one available each week)
  • Gadgets and Home prize - x6 total (different prizes available each week)
    • Week 1 – Sony PlayStation 5 Digital
    • Week 2 – Vegas Lazy Spa
    • Week 3 – Strikeworth LED Football Table
    • Week 4 – Weber Smokey Mountain Cooker
    • Week 5 – Nintendo Switch
    • Week 6 – Ooni Koda Pizza Oven.
I am having trouble claiming my reward

If you have won a prize but not been able to claim it successfully, please log back into the site and play the winning play code again.

Once a reward has been claimed, you will receive a confirmation email.

If you are still having technical problems, please email the Jewson Rewards team on: info@jewsonrewards.co.uk.

When will my reward arrive

Once you have claimed your reward the following timescales apply:

  • Instant Cash Wins – once your cash wallet reaches £5 we will automatically cash you out and process an eVoucher to be sent to email address registered to this promotion.
  • eVouchers – can take up to 5 days to arrive.
  • Physical products – can take up to 28 days to arrive.
  • Bespoke rewards (match tickets) – we will be in contact with you regarding your options.
Can I return or exchange my reward?

Only faulty rewards maybe returned; customers cannot exchange or request a cash alternative for rewards they have won.

What purchases count towards to the promotion?

All purchases over £100 (excluding VAT) from a Jewson Branch qualify for the promotion. Please note tool hire purchases are only valid if they are hired and off hired within the promotional period.

Online sales do not qualify for this promotion.

Still need help?

Complete our online form and a member of the team will reach out to you as quickly as possible.

Alternatively please email: info@jewsonrewards.co.uk.

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